Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders typically ship within 2-5 business days. Delivery times vary depending on your location and chosen shipping method. You will receive a tracking number once your order is shipped.
You can create an account by clicking on the “Sign Up” or “Register” button on our website. Follow the prompts to enter your information and set up your account.
If your order has not yet shipped, you can update your shipping address by logging into your account and making the necessary changes under the “My Account” section. For assistance, contact us at contact@kodiakgunsafe.com.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
No, we do not store your credit card information. All payments are processed securely through encrypted payment gateways.
Sales tax is applied where required by law. The tax amount will be calculated and displayed at checkout.
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If you need to swap an item
Returns and Exchanges
You can return items within 30 days of delivery. Please refer to our Refund and Returns Policy section above for details on eligibility, conditions, and the return process.
If you received an incorrect item, please contact us at contact@kodiakgunsafe.com with your order details, and we will work to resolve the issue as quickly as possible.
If your order arrives damaged, please contact us immediately with photos and a description of the damage. We will assist you in obtaining a replacement or refund.
Once your return is approved, we will provide you with the appropriate return address. Please do not send any items without prior authorization.
You can reach our customer support team by emailing contact@kodiakgunsafe.com. We are happy to assist you with any questions or concerns.
If your order has not yet shipped, please contact us immediately to update your shipping address. If the order has already been processed, we may not be able to make changes.
Orders can only be changed or canceled if they have not yet been processed for shipping. Please contact us as soon as possible to make any modifications.
We do not currently offer pre-orders for sold-out items. However, you can sign up for notifications to be alerted when an item is back in stock.